Bertix vs. Competitors

• Latency: media <500ms; cognitive <1s.

• Concurrency: 100+ simultaneous calls.

• Interrupt‑safe: barge‑in w/ correct turn‑state; no double‑talk.

• Continuation: detects timeouts; dynamic re‑engagement; never loses conversational thread.

• Multilingual: Phase 1 (EN) → Phase 2 (PT, ES, FR, JA, DE, IT) → Phase 3 (ZH, AR, TR, HI, KO).

• Multi LLM: Utilizing our fine-tuned proprietary models or OpenAI Gpt, Gemini, Claude, Grok, Deployed opensource LLMs to achieve the highest efficiency and cost savings alongside our pretrained AI models

• Seamlessly handles complex tasks: With multi-agent collaboration and human in the loop

• Real-time adaptation: Using customer sentiment, history, and predictive insights

• Integrated AI-human workflows: For continuous improvement and quality control

• Bertix's proprietary architecture: multiple AI operators to seamlessly collaborate on customer interactions.

• Self-Learning: Every interaction makes our AI smarter, ensuring responses are faster and more accurate over time.

• Sales Psychology: AI agents skilled in sales psychology, leveraging biases like FOMO and Anchoring.

• Bias & Hallucination Prevention: Proprietary algorithms mitigate common pitfalls like AI hallucinations and biased responses.

• One-to-Many Communication: One-to-many communication capability through Chat, Webphone, Conferencing.

• Customer Satisfaction Agents: Dedicated agents to handle dissatisfied customers and ensure issue resolution and Gamified interaction strategies to enhance customer engagement.

• Highly Flexible and Scalable Design: Modular design with easy updates and extensions

• Fire and forget: Low-cost, Fast and easy onboarding; <24 hours deployment, 2 hours for administration (The AI operators do it all)

• The sales operator will attempt to cross-sell and answer pre-purchase questions.

• After WISMO / RMA the sales operator will try to cross -sell

• Speech Recognition (STT): GPU‑accelerated; 60× RT perf; streaming; auto language detect; domain tuning (>95% prod accuracy).

• Voice Synthesis (TTS): multi‑provider (OpenAI, AWS, Proprietary TTS, Google Cloud, Elevenlabs, Azure); SSML; cloning; emotional tone; streaming playback.

• VAD/EOU: Proprietary simple/enhanced/neural/event‑driven; adaptive thresholds; LSTM state sync; optional CUDA.

• Conversation Continuation: timeout detection; dynamic re‑engagement; exceptional turn‑state mgmt.

• Cloud services we use: AWS, Google Cloud, Microsoft Azure, Cloudflare, Twilio

• Multi LLM: Utilizing our fine-tuned proprietary models or OpenAI Gpt, Gemini, Claude, Grok, Deployed opensource LLMs to achieve the highest efficiency and cost savings alongside our pretrained AI models

• Observability by default: OpenTelemetry traces, Prometheus metrics, Grafana dashboards.

• Security and safety: anti‑jailbreak/injection, fraud prevention, PII handling per policy, guardrails, hallucination detection, circuit‑breaker & handoff

• Edge computing: for low‑latency regions

• Interrupt Detection NN, Speech summarization, Stateful conversation continuation

• Multilingual: Phase 1 (EN) → Phase 2 (PT, ES, FR, JA, DE, IT) → Phase 3 (ZH, AR, TR, HI, KO).

• Bertix's proprietary architecture: multiple AI operators to seamlessly collaborate on customer interactions.

• Proprietary Self-Learning technology: Every interaction makes our AI smarter, ensuring responses are faster and more accurate over time.

• Proprietary Bias & Hallucination Prevention technology: Proprietary algorithms mitigate common pitfalls like AI hallucinations and biased responses.